About Us
Burpengary Station Medical Centre opened officially in late 2013. At Burpengary Station Medical Centre you will feel very welcomed and find our team friendly and helpful. We wish to provide our patients and local community with quality, comprehensive and timely care.
Practice Hours
Finding us
Burpengary Station Medical Centre is conveniently located opposite Burpengary Train Station. We also have free parking available for our patients.
Appointments
If you would like to make an appointment, please contact us on (07) 3888 9676, or you can make a quick and easy appointment through our website. Simply click on the “Book Now” tab.
Our standard appointments last for 10 minutes. If you think you need more time with one of our doctors, please advise our reception staff. Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Your personal information
All new patients are required to complete a registration form prior to their consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact please bring this to the attention of our reception staff on your next visit.
We are committed to maintaining the confidentiality of your health records and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our privacy policy.
After-Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Telephone Calls
You can contact the practice by calling us during the practice hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.
Telephone calls from patients will not be put through to our Doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your Doctor, our Nurse may be able to assist however should this query not be resolved you will need a subsequent consultation with your Doctor.
Should a general message be conveyed from reception to a Doctor on your behalf that is requiring a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life-threatening or serious, you will be provided with advice from our nurse. All other issues will be triaged accordingly by our receptionist or nurse.
Interpreter Service
Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for patients with hearing impairment.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or go to their website to find out more.