About - Burpengary Station Medical Centre

About Us

Burpengary Station Medical Centre opened officially in late 2013. At Burpengary Station Medical Centre you will feel very welcomed and find our team friendly and helpful. We wish to provide our patients and local community with quality, comprehensive and timely care.

BOOK ONLINE

(07) 3888 9676

Practice Hours

Monday - Friday

7:45 AM - 5:00 PM

Weekends and Public Holidays

Closed

Finding us

Burpengary Station Medical Centre is conveniently located opposite Burpengary Train Station. We also have free parking available for our patients.

Appointments

If you would like to make an appointment, please contact us on (07) 3888 9676, or you can make a quick and easy appointment through our website. Simply click on the “Book Now” tab.

Our standard appointments last for 10 minutes. If you think you need more time with one of our doctors, please advise our reception staff.  Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Our Team

Burpengary Station Medical Centre has a team of highly trained and experienced staff members who are committed to ensuring that you receive the best possible medical care possible.

Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services. We love to receive feedback on our performance and on how we could do things to better assist our patients. Please ask our friendly receptionists for a feedback form that can be left in the feedback box near reception.

Results and Reminders

All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor requires to see you urgently. Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.

We have a reminder system in place for cervical screening, immunisations, care plan reviews, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.

Information You Supply

On arrival to Burpengary Station Medical Centre, we will ask that you complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. In addition, please advise our reception staff of any changes to your personal information, such as change of contact or Medicare details, address or emergency contact.

Cancellations

Due to a high demand of appointments at Burpengary Station Medical Centre, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment.

Your Rights

If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or go to their website to find out more.