About Us
Burpengary Station Medical Centre opened officially in late 2013. At Burpengary Station Medical Centre you will feel very welcomed and find our team friendly and helpful. We wish to provide our patients and local community with quality, comprehensive and timely care.
Practice Hours
Finding us
Burpengary Station Medical Centre is conveniently located opposite Burpengary Train Station. We also have free parking available for our patients.
Appointments
If you would like to make an appointment, please contact us on (07) 3888 9676, or you can make a quick and easy appointment through our website. Simply click on the “Book Now” tab.
Our standard appointments last for 10 minutes. If you think you need more time with one of our doctors, please advise our reception staff. Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor. We are always happy to accommodate walk-ins where possible.
Telehealth appointments are also available and can be booked via phone or via the "Book Now" tab. Please note that telehealth consultations are charged at the same rate as in-person consultations. See our Fees page for more information.
Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Our Team
Burpengary Station Medical Centre has a team of highly trained and experienced staff members who are committed to ensuring that you receive the best possible medical care possible.
Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services. We love to receive feedback on our performance and on how we could do things to better assist our patients. Please ask our friendly receptionists for a feedback form that can be left in the feedback box near reception.
Waiting Times
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur, in such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help.
Cancellations
Due to a high demand for appointments at Burpengary Station Medical Centre, we do ask that if for any reason you are unable to attend your scheduled consultation that you notify us as soon as possible to allow others the opportunity for an appointment. Missed appointments, or appointments cancelled with less than 2 hours notice may incur a $50 fee.
After-Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Home Visits
Home visits and nursing home visits are available within a reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice.
Your personal information
All new patients are required to complete a registration form prior to their consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact please bring this to the attention of our reception staff on your next visit.
We are committed to maintaining the confidentiality of your health records and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our privacy policy.
Transfer of Health Records
Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions, and complaints seriously. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or go to their website to find out more.
Telephone Calls
You can contact the practice by calling us during the practice hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.
Telephone calls from patients will not be put through to our Doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your Doctor, our Nurse may be able to assist however should this query not be resolved you will need a subsequent consultation with your Doctor.
Should a general message be conveyed from reception to a Doctor on your behalf that is requiring a response, please allow up to 3 business days for a response. If you have an urgent medical problem that is life-threatening or serious, you will be provided with advice from our nurse. All other issues will be triaged accordingly by our receptionist or nurse.
Electronic Communications
Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes, we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware all communication from patients, to patients, or about patients become part of a patient’s health record, in addition to any actions taken in response to the message.
Interpreter Service
Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for patients with hearing impairment.
Repeat Prescriptions
In order to monitor your health and fulfil our ethical and legal responsibilities, we require you to attend an appointment with your regular doctor (or if your usual doctor is not available, one of our other doctors) in order to receive a repeat prescription, medical certificate, referral letter or results.